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The National Apprenticeship Resource Hub includes Occupational Frameworks which can help develop a new apprenticeship program or refine an existing program. Each framework outlines the basic information sponsors need to register an apprenticeship program in their occupation including an occupational overview that describes the occupation, alternative job titles, and any prerequisites; a work process schedule that outlines what organizations can expect apprentices to learn on the job and the required hours; and a related technical instruction outline that presents considerations for courses and training apprentices can pursue during the apprenticeship. The National Occupational Frameworks also include detailed instructions on how to use them when creating your registration application.

Link to the Resource Hub Link to the National Occupational Frameworks

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Administering Organization: Jobs for the Future (JFF) and the PwC Foundation

Posted Date: November 14, 2024

Closing Date for Applications: January 17, 2025

Estimated Total Program Funding: $300,000

Geographic Scope: National

Description: Jobs for the Future (JFF), with support from the PwC Foundation, is creating and supporting a cohort of 10 exemplary community and technical colleges in accelerating innovative programs that effectively connect learners—especially those facing systemic barriers, such as learners who identify as Black or Latine, women of all backgrounds, learners from low-income households and first-generation postsecondary education students—with paid work-based learning opportunities and quality jobs. Each college that is selected for this opportunity will receive $300,000 over a two-year period. Colleges will be expected to utilize these funds to strengthen, expand, and scale effective programming, enhance data collection and analysis, and share leading practices across a national network of innovative institutions.

Grant Information Page

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Session Description: Strong partnerships between transit and local colleges across the country currently support recruitment, retention, apprenticeships and other career advancement initiatives developed by agencies and their workforce partners. Presenters in this session reviewed and discussed several different models of industry-education partnerships, focusing on how to establish productive working relationships with local colleges to advance workforce development goals.

Moderator:

• Patricia Greenfield: Senior Director, Workforce Education – International Transportation Learning Center / Transit Workforce Center

Speakers:

• Jamaine “G” Gibson: Director of Apprenticeships and Workforce Development – Amalgamated Transit Union
• Jason Abbott: Executive Director, Workforce Operations – Cuyahoga Community College
• Celeste Chavis: Interim Chair and Professor, Transportation & Urban Infrastructure Studies – Morgan State University (Baltimore)
• Rich Diaz: Workforce Development Coordinator – Amalgamated Transit Union Local 1575
• Rob Gamble: Sr Workforce and Academic Strategist – California Transit Works!

MC24 College Connection slides

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Session Description: In this engaging session attendees explored strategies for bridging the skills gaps of new hires and heard from presenters as they shared how they identified critical needs and implemented solutions. Participants took part in a working group to provide feedback on national resources being developed in key areas such as mechanical, electrical, computer skills, shop math, and technical writing.

Moderator: 

• Kristen Ribaudo: Senior Instructional Designer – International Transportation Learning Center / Transit Workforce Center

Speakers:

• Michael Hanssen: Supervisor of Technical Skills Training Washington – Metropolitan Area Transit Authority
• Ona Veda: Manager, Rail Training and Development – Metro Transit (MN)

MC24 Successful Career Pathways slides

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Session Description: As the transit industry works to reach out to the communities it serves to establish strong and effective career pipelines, agencies and their partners often explore how to best attract young people into the industry. In this session, attendees heard from and engaged with young people themselves, along with national and local experts who have conducted research and worked directly with youth. Topics covered include the most effective approaches to connecting with young people and creating awareness and excitement about career opportunities in public transportation.

Moderator:

• Dr. Beverly Scott: Founder and CEO – Introducing Youth to American Infrastructure

Speakers:

• Justin Augustine: Project Manager II – Alameda-Contra Costa Transit District
• Kayla Cooper-Redd: 12th Grade Student – TransSTEM Academy, Cardozo High School (DC)
• Sean Holley: Bus Transportation Instructor – Maryland Transit Administration
• Cheryl Rodgers: Director – TransSTEM Academy, Cardozo Education Academy (DC)
• Edwin Rodriguez: Director – Office of Research Management, Innovation, and Outreach – Federal Transit Administration
• Jamaal Schoby: Transportation Planner – Transportation Research Board

MC24 Youth in Transit slides

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Session Description: Apprenticeship programs are rapidly expanding at transit locations across the country. With quality training tied to clearly-identified career ladders and advancement, these programs are commonly regarded as the “gold standard” of workforce development. Documented benefits include increased retention, reductions in absenteeism, and the creation of a sustainable talent pipeline. These programs also result in better employee morale and a more engaged workforce. In this session, presenters walked through the essential steps to developing, registering, and implementing an apprenticeship program. Attendees heard from and engaged with transit labor and management about their joint programs including bus maintenance, traction power, HVAC/facilities, and signals/communications—and explore how to locate and access resources to support new and existing programs.

Moderator: 

• Brian J. Turner: Founding Director – International Transportation Learning Center

Speakers:

• Michelle Allison: General Manager – King County Metro (WA)
• Maurice Beard: Senior Workforce Development Advisor –
• Norman Blessant: Financial Secretary/Treasurer – Amalgamated Transit Union Local 381 (UT)
• Rod Dunn: President – Amalgamated Transit Union Local 382 (UT)
• Brandee Gross: Program Manager, Workforce Development – Maryland Department of Transportation
• Dimas Koral-Arocho: Program Manager – King County Metro (WA)
• Stephanie Lewis: Workforce Development Project Manager – Center for Urban Transportation Research
• Kylee Parker: Shop Steward/Joint Apprenticeship Committee Chairman – Amalgamated Transit Union Local 1300 (MD)
• Jeff Stambaugh: Vice President – Amalgamated Transit Union Local 587 (WA)
• Greg Woodfill: President – Amalgamated Transit Union Local 587 (WA)

MC24 Apprenticeship 101 slides

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Session Description: This session explored ways to increase the number of women in careers in the transit trades through initiatives and partnerships that provide support and opportunities for advancement and training. Panelists addressed the barriers to employment women face in entering frontline transit careers, the types of outreach and support that can increase employment, and described the programs and services that help women thrive in frontline transit careers. Transit agencies and union representatives outlined initiatives designed to increase the representation of women in the transit trades, and women in the industry spoke about their first-hand experiences, the opportunities they have been afforded, and the critical role that workplace culture, programs, and policies played in their success. Attendees also heard about opportunities to engage with federal partners, such as the USDOL Women’s Bureau program and the Women in Apprenticeship and Nontraditional Occupations (WANTO) program.

Moderator: 

• Karitsa Holdzkom: Senior Policy Analyst – International Transportation Learning Center / Transit Workforce Center

Speakers:

• Annmarie Carmody: Senior Communications Associate – International Transportation Learning Center / Transit Workforce Center
• Shannon Arms: Operations Manager – Santa Clara Valley Transportation Authority
• Laila Bofia: Utility Mechanic – Toledo Area Regional Transit Authority (TARTA)
• Tisha Carroll: Workforce Development Program Manager – Toledo Area Regional Transit Authority (TARTA)
• Lee Gibson, DBA: Talent Acquision Manager – Toledo Area Regional Transit Authority (TARTA)
• Charles Jenkins: Director – Transport Workers Union Local 100, New York City Transit Training & Upgrading Fund
• Celeste Kirkland: Power Division Vice Chair/Safety Inspector – Transport Workers Union Local 100 (NYC)
• Nicole Neri: Regional Administrator – U.S. Department of Labor Women’s Bureau
• Yvette Trujillo: International Executive Vice President – Amalgamated Transit Union

MC24 Women in Transit Trades slides

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Session Description: Consistent with FTA’s strategic goal of driving workforce recruitment, this session explored successful models and strategies for increasing awareness of transit careers among potential workers. Presenters also focused on approaches to recruiting and retaining individuals from diverse backgrounds, emphasizing engagement with the communities transit serves. Through discussions of hands-on initiatives, mentoring and training programs, and partnerships between transit agencies and community organizations, this session explored various ways transit systems can create sustainable pipelines to attract and retain talent from communities of different sizes and demographics.

Moderator: 

• David Stephen: Senior Communications Specialist – International Transportation Learning Center / Transit Workforce Center

Speakers:

• Scott Joiner: Senior Manager, Talent Acquisition – Bi-State Development/Metro Transit (St. Louis)
• Adam Parast: Enterprise and Strategic Initiatives Lead – King County Metro (WA)
• Antonio Pollard: Organizer – Amalgamated Transit Union Local 689 (DC)
• Dan Stoffer: Manager, Bus Instruction – Metro Transit (MN)
• Jaymi Swarbrick: Director of Human Resources – Merrimack Valley Transit (MeVa – MA)
• Trenise Winters: Assistant Executive Director – Bi-State Development/Metro Transit (St. Louis)

MC24 Successful Models for Career Awareness slides

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Session Description: Are you looking to establish a program that increases retention, provides an edge in recruitment, and advances a positive and collaborative organizational culture? Well-organized mentorship programs with carefully-selected and trained mentors provide documented benefits for frontline workers and the organization as a whole. Check out this intensive full-day workshop to explore how to:

• Initiative, develop, manage, and maintain a strong mentorship program
• Establish a collaborative structure and culture that runs and maintains that program
• Select and train effective mentors
• Explore occupation-specific approaches, challenges, and systems
• Track metrics that measure progress and success

Throughout this full-day intensive, attendees engaged with experienced instructors, facilitators, and peers to:

• Review the foundational elements of transit-based mentorship programs
• Experience TWC’s mentor training program, including: a review of mentor roles; an introduction to varied learning styles; an exploration of diversity, equity, access, and inclusion in mentoring; and an examination of communications and problem-solving skills

Moderators: 

• Maurice Beard: Senior Workforce Development Advisor – International Transportation Learning Center / Transit Workforce Center
• Karitsa Holdzkom: Senior Policy Analyst – International Transportation Learning Center / Transit Workforce Center

Speakers:

• Stu Bass: Principal – Progress Worx; Founding Director – Keystone Development Partnership
• Nick Biggar: District Director – Greater Cleveland RTA
• Valerie Campo: Mentor Program Coordinator – Champaign-Urbana Mass Transit
• Lee Estis: Mentor Program Coordinator – Metropolitan Council-Metro Transit (MN)
• Jamaine “G” Gibson: Director of Apprenticeships and Workforce Development – Amalgamated Transit Union
• Steve Jovel: Operations Manager, Workforce Development – Santa Clara Valley Transportation Authority
• Vanessa L’Esperance: Apprenticeship Program Coordinator – Metro Transit/ATU Local 1005 (MN)
• Dionna McCane: ATU Mentorship and Apprenticeship Coordinator – IndyGo
• Darnell Morris: Vice President – ATU Local 268, Greater Cleveland RTA
• Harpreet Singh: JWI Co-Director – Santa Clara Valley Transportation Authority

MC24 Making Mentoring Matter slides

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Session Description: Check out this immersive half-day session designed to provide information, tools, and strategies that build a foundation for career pathways for community members into good jobs and great transit careers. Participants engaged in dialogue with transit professionals on the opportunities in the industry, gain insight into communicating about these opportunities, and explore approaches to establishing working partnerships with transit agencies and their labor and workforce partners.

Attendees dove into strategies and principles for impactful engagement, hearing firsthand accounts of successful collaborative initiatives and messaging strategies that emphasize the impact and value of working in an industry providing a vital public good. Participants gained invaluable insights into building sustainable workforce solutions that mutually benefit the industry and the community.

Key topics included:

• Exploring transit career opportunities
• Messaging and framing
• Building collaborative partnerships
• Real-world success stories

Moderator:

• David Stephen: Senior Communications Specialist – International Transportation Learning Center / Transit Workforce Center

Speakers:

• Rich Diaz: Workforce Development Coordinator – Amalgamated Transit Union Local 1575
• Theus Jones: Recording Secretary – Amalgamated Transit Union Local 689 (DC)
• Antonio Pollard: Organizer – Amalgamated Transit Union Local 689 (DC)
• Vanessa Sparks: Committee Member – Community Board 12-Queens Transportation Committee
• Carlene Thorbs: Chairperson – Community Board 12-Queens Transportation Committee

MC24 Community Partnerships slides

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Administering Agency: PA Department of Labor & Industry (L&I)

Posted Date: September 13, 2024

Closing Date for Applications: Friday, October 18, 2024, at 4 p.m. E.T.

Estimated Total Program Funding: $450,000

Geographic Scope: Pennsylvania

Description: The PA Department of Labor & Industry (L&I) announces the availability of approximately $450,000 in funding for the PAsmart Supporting Apprenticeship Building through Registered Apprenticeship Programs (“Supporting Apprenticeship Building”) to include one award of up to $450,000. A successful program will utilize grant funds to enhance existing partnerships and develop new avenues for registered apprenticeship in Pennsylvania while extending the reach of the Apprenticeship and Training Office (ATO). Additionally, the intent is to support technical assistance to regional consortiums of stakeholders, employers, intermediaries, training providers, and other partners by building a network of people trained on growing programming and apprenticeship ecosystems long term.

Information Page on DLI Grants

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The American Transit Training and Apprenticeship Innovators Network (ATTAIN) is a peer network created for transit agencies and labor unions to explore new apprenticeship programs or enhance existing programs for their frontline workforce. Through ATTAIN, TWC promotes apprenticeship, advances frontline worker training, facilitates peer exchange, and provides technical assistance to agencies and unions interested in developing apprenticeship programs for their frontline workforce.

This ATTAIN meeting featured discussions from Pittsburgh Regional Transit/ATU 85 and Bay Area Rapid Transit about how their facilities and elevator/escalator maintenance apprenticeship programs are developed, work, and the benefits they offer.

ATTAIN Meeting Recording ATTAIN Meeting Slides

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This Workforce Development Playbook – a menu of malleable strategies and tactics that can be applied in different situational contexts – is meant to serve two purposes:

1. To document best practices in workforce development focusing on California but with applicability nationally and sources.
2. To set the first “Gold Standard” guiding owners who want to incorporate workforce development goals into their infrastructure projects.

To develop the Playbook, WSP and Accelerator for America (AFA) supported by The James Irvine Foundation, gathered information on current standards, practices, and barriers to workforce development efforts through interviews with key stakeholders across the industry in California, including project owners, community benefit organizations (CBOs), and government leaders.

Access Full Report Here

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Working with pre-apprentices and apprentices requires a combination of case management and coaching. This webinar provides the fundamentals of case management and coaching and teaches a framework for effective service delivery. This session also focuses on the use of assessments for productive service planning, quality program documentation and team communication for successful handoffs.

MODERATOR(S)

• Luis Roig, Contracting Officer’s Representative, Office of Apprenticeship, U.S. Department of Labor Employment and Training Administration

PRESENTER(S)

• Amy Landesman, Grantee Coach, ICF
• Valerie Taylor, Grantee Coach, ICF

Link to Webinar Recording and Supplemental Documents

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In rural communities, widely dispersed populations face a multitude of access challenges. Faced with a declining talent pool, lower educational attainment, and rising poverty rates caused by the Covid-19 pandemic, there is an urgent need to prepare young people in rural areas for high-demand careers.

As part of the Implementing Workforce Programs for Rural Youth series, this webinar, hosted by the Office of Apprenticeship, focused on best practices and creative solutions for increasing pre-apprenticeship and youth apprenticeship access, enrollment, retention, and program completion for young people in rural areas. Featured youth apprenticeship intermediaries and partners shared their accomplishments in developing youth apprenticeship opportunities in rural areas, establishing networks of support, and best utilizing available resources to ensure pre-and youth apprenticeship success.

MODERATOR(S)

• Maisha Meminger, Manpower Analyst , Division of Youth Services, U.S. Department of Labor, Employment and Training Administration

PRESENTER(S)

• Vanessa Bennett, Associate Director, Center for Apprenticeship & Work-Based Learning, Jobs for the Future
• Zach Boren Senior Policy Program Manager, Urban Institute
• Bhavani Arabandi, Senior Research Associate, Urban Institute
• Jacqueline Rayfield, Policy Analyst, Urban Institute

Link to Webinar Recording and Supplemental Documents

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Administering Agency: Employment and Training Administration

Closing Date for Applications: Sep 16, 2024 Applications must be submitted electronically no later than 11:59 pm Eastern Time.

Estimated Total Program Funding: $99,000,000

Geographic Scope: National

Description: Under this Funding Opportunity Announcement (FOA), DOL will award grants through a competitive process to organizations providing pre-apprenticeship services that support education, occupational skills training, and employment services to opportunity youth, ages 16 to 24, who are performing meaningful work and service to their communities. The YouthBuild program model prepares participants for quality jobs in a variety of careers, in diverse industry sectors, particularly in infrastructure sectors, and includes wrap-around services such as mentoring, trauma-informed care, personal counseling, transportation supports, and employment preparation – all key strategies for addressing violence in communities. YouthBuild applicants must include construction skills training and may include occupational skills training in other in-demand industries. This expansion into additional in-demand industries is the Construction Plus component. Eligible applicants for these grants are public or private non-profit agencies or organizations, including consortia of such agencies or organizations. These organizations include rural, urban, or Native American/Tribal entities that have previously served opportunity youth in a YouthBuild or other similar program. DOL will fund approximately 75 projects across the country. Individual grants will range from $700,000 to $1.5 million and require a 25 percent match from applicants, using sources other than federal funding. This FOA features a matching waiver for Tribal entities and U.S. insular areas which allows these entities to not include a match commitment in their applications. The grant period of performance for this FOA is 40 months, including a four-month planning period and a twelve-month follow-up period.

Information page on grants.gov

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Shifting demographics in the U.S. workforce indicate that businesses are probably going to need to recruit, train, and retain older workers to ensure their companies remain competitive. However, workplace surveys indicate that most firms are currently not prepared to find and welcome workers who are 50 years of age or older.

Fortunately, a broad array of evidence-based hiring and talent development strategies are at the ready for U.S. employers. These strategies draw from a recent and comprehensive review of employer practices and their influence on economic security and mobility for U.S. workers who experience structural disadvantages and exclusion from opportunity in the labor market.

Three key connected takeaways for employers to consider as they plan for ways to leverage this segment of the workforce are as follows:

• Engage directly with older employees in developing their digital skills.

• Seek out the social networks in which older workers operate to find the best recruiting matches.

• Lean into current or former employees and their online connections to identify these social networks.

Recruiting and Retaining Older Workers

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The rapid advancement and proliferation of technology increases the need for accelerated and continuous workforce development. Prioritizing the upskilling of frontline workers requires a variety of educational programs, and there is no single answer to the upskilling challenge. Still, UpSkill America and the Institute for Corporate Productivity (i4cp) created this report of best practices that can help any organization become more productive and resilient via a skilled workforce.

Read the brief to learn more about next practices in upskilling, including internal training, apprenticeship, and tuition assistance that will help any organization to be more productive and resilient for the future.

Upskilling Frontline Workers: Three Strategies to Future-Proof your Workforce

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The Project on Workforce released new recommendations for educators, employers, and policymakers on how to improve college-to-jobs connections. With these webinars and stakeholder briefs, they aim to increase attention and investment in college-to-career transitions and show how colleges can better deliver on economic prosperity.

Stakeholder Brief #1 | Strengthening College-Employer Partnerships Stakeholder Brief #2 | Expanding Equitable Work-based Learning Opportunities Stakeholder Brief #3 | Redesigning Postsecondary Accountability Measures to Promote Student Success Stakeholder Brief #4 | Driving Regional Economic Development Through Higher Education Stakeholder Brief #5 | Modernizing and Leveraging Education-Workforce Data Systems Stakeholder Brief #6 | Preparing Students with the Skills to Navigate the Future of Work

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Description: The Employment and Training Administration (ETA), U.S. Department of Labor (DOL, or the Department), announces the availability of approximately $49,200,000 in grant funds authorized by the Workforce Innovation and Opportunity Act (WIOA) for the sixth round of Workforce Opportunity for Rural Communities (WORC) Initiative demonstration grants. The WORC Initiative provides grant funds to enable impacted communities to develop local and regional workforce development solutions aligned with existing economic development strategies and community partnerships to promote new, sustainable job opportunities and long-term economic vitality. Questions regarding this Funding Opportunity Announcement (FOA) may be emailed to DOL-ETA-DWG@dol.gov. We encourage prospective applicants and interested parties to use the Grants.gov subscription option to register for future updates provided for this particular FOA.

Information page on grants.gov

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Description: This program aims to provide technical assistance (TA) to employers (which may include public sector entities) and labor unions in the United States and its territories to encourage employment of women in both apprenticeable occupations and nontraditional occupations (A/NTO), specifically in the following ways:

• Developing (establishing, expanding, and/or enhancing) pre-apprenticeship, youth apprenticeship, Registered Apprenticeship (as defined in Appendix B “Acronyms and Definitions”), or other nontraditional skills training programs designed to prepare women for careers in A/NTO;
• Providing ongoing orientations or other resources for employers, unions, and workers on creating a successful environment for women in A/NTO; and/or
• Setting up support groups, facilitating networks, and/or providing supportive services (as defined in section IV.E.3) for women in A/NTO to improve their retention.

Applicants may propose to provide technical assistance to support women’s participation and success in the full range of industries in which women are historically underrepresented or where women are disproportionately concentrated in the lower-wage occupations. Such industries include, but are not limited to; advanced manufacturing, construction, energy, health care, information technology, finance, and transportation. Applicants with experience working with or as an equity intermediary are encouraged to apply, as well as applicants with a proposed focus on expanding outreach/recruitment to historically underrepresented communities, including but not limited to women of color and women with disabilities, women at or below the federal poverty line, formerly incarcerated women, immigrant women, transgender women, and women who live in rural geographic areas

Grant information page

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Description: The NIST National Initiative for Cybersecurity Education (NICE) is seeking applications from eligible applicants for activities to establish community-based partnerships to develop cybersecurity career pathways that address local workforce needs. Effective multistakeholder workforce partnerships will organize multiple employers with skill shortages in specific occupations to focus on developing the skilled workforce to meet industry needs within the local or regional economy.

View page on grants.gov

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Read Rich Diaz’s Transit Career Story on the TWC Blog to learn more.

View the full case study below:

GGT and ATU Local 1575 Case Study

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Based on these conversations, we chose case studies and conducted in-depth interviews with leaders from the Community College System of New Hampshire’s ApprenticeshipNH, Arapahoe in Colorado, San Jacinto in Texas, and Howard Community College in Maryland’s programs in IT and cybersecurity, and Coastal Alabama Community College’s nursing apprenticeship.

Community Colleges and Apprenticeship: The Promise, the Challenge

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To learn more, please visit our dedicated ATTAIN and apprenticeship page.

ATTAIN presentation

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This toolkit provides guidance on strategies and best practices for recruiting and retaining women in construction, manufacturing, and clean energy jobs. The strategies describe how to make the intentional choice to build a diverse workforce, create targeted recruitment, address barriers of entry, and retain a diverse workforce.

Tools For Building An Equitable Infrastructure Workforce

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Contributor(s): National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Transit Cooperative Research Program; Robert Puentes; Philip Plotch; Brianne Eby; Paul Lewis; Karitsa Holdzkom; Xinge Wang; Douglas Nevins; Kenyon Corbett; Melissa Huber

Bus Operator Workforce Management: Practitioner’s Guide Related TRB Webinar

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Description: The purpose of the DOL Building Pathways to Infrastructure Jobs Grant Program is to fund public-private partnerships to develop, strengthen, and scale promising and evidence-based training models in H-1B industries and occupations critical to meeting the goals of the Bipartisan Infrastructure Law (BIL) and to maximize the impact of these investments.

Updated June 6, 2024 on TWC Resource Center. Please refer to the link below for the most up to date information from the funder.

Information page on grants.gov

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Program: Iyai’s Dr. Beverly Scott and TWC’s Shayna Gleason present an overview of the program series and career landscape, followed by participants in diverse positions talking about their work and careers.  Speakers include: 

• Marvin Alfred, President, Amalgamated Transit Union (ATU) Local 113 (Toronto);
• Kyisha Bond, mechanic apprentice, IndyGo (Indianapolis),
• Inez Evans, President and CEO, IndyGo (Indianapolis);
• Andrew Falotico, Health and Safety Representative, ATU Local 113 (Toronto);
• Desiree Patrice, Deputy Chief of Capital Transformation, MBTA (Boston). 

After the presentations, Karen Philbrick from the Mineta Transportation Institute facilitates a conversation between the audience and presenters.

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The American Transit Training and Apprenticeship Innovators Network (ATTAIN), run by the Transit Workforce Center (TWC), is a peer network created for transit agencies and labor unions to explore new apprenticeship programs or enhance existing programs for their frontline workforce.

May 2023 ATTAIN meeting slides

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If the workforce for the occupation to be registered as an apprenticeship is represented by a labor union, the employer and union would register the program as an Individual Joint program. If the workforce is not represented, the program would be registered as an Individual Non-Joint program by the employer.

Individual Joint Sponsorship Start Up Template Individual Non-Joint Start Up Template

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An October 2022 survey conducted by APTA revealed that 96 percent of transit agencies of all sizes are experiencing workforce challenges, and 84 percent said these shortages are impacting their ability to provide service. APTA developed these mini-guides building on their 2021 Transit Workforce Readiness Guide and combining industry insights and stories, case studies, lessons learned, and best practices.

Workforce Mini-Guides

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Session materials from Making Connections 2022 are hosted on the TWC Resource Center. Please click here to view all related materials. A PDF copy of the conference schedule is linked below.

Opening Video: 

Recap Video: 

Making Connections Conference Schedule

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Session Summary: This session featured cutting-edge partnership strategies that advance diversity, equity, inclusion, and access while strengthening recruitment and retention. Representatives from transit labor and management, education, and national and local transit supporters and stakeholders provided a range of perspectives, while discussing innovative programs and initiatives along with their positive outcomes.

Moderator

• Jess Guerra: Executive Director, Transportation Workforce Institute – Los Angeles Trade Technical College

Speakers

• Mona Babauta: Deputy General Manager – Golden Gate Transit
• Rich Diaz: Golden Gate Transit Mentor Coordinator – Amalgamated Transit Union Local 1575
• Meghna Khanna: Senior Director, Systemwide Team, Mobility Corridors – Los Angeles County Metropolitan Transportation Authority
• Judy Shanley: Director – National Center for Mobility Management; Assistant Vice-President, Education & Youth Transition Programs, Easter Seals Director – National Center for Mobility Management
• Tracy Spikes: Workforce Development Program Manager – Central Ohio Transit Authority
• John Tkach: Executive Director – Keystone Development Partnership
• Jarvis Williams: President – Transport Workers Union Local 208

Out of the Box Strategies Session Slides

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Session Summary: A headline issue confronting all transit systems today – how to attract and retain bus operators in a tight labor market. This lively session began with presentations from the TCRP F-28 research team and TransitCenter on their recently published national research findings on recruiting, developing and retaining transit bus operators.  Labor and management industry practitioners from multiple locations then shared their recruitment approaches and strategies that have been most effective on the ground, and TWC staff summarized the National Transit Frontline Worker Recruitment Campaign.

Moderator

• Rob Puentes: President and CEO – The Eno Center for Transportation

Speakers

• Julia Castillo: Executive Director – Heart of Iowa Regional Transit Agency
• James Duff: Assistant Vice President, Human Resources – Dallas Area Rapid Transit
• Jeff Hazen: Executive Director – Sunset Empire Transportation District
• Steve Jovel: Transportation Superintendent – Santa Clara Valley Transportation Authority
• Robin Phillips: Executive Director – National Rural Transit Assistance Program
• Harpreet Singh: JWI Director – Amalgamated Transit Union Local 265
• David Stephen: Senior Communications Specialist – International Transportation Learning Center/Transit Workforce Center
• Chris Van Eyken: Program Manager – TransitCenter

Driving Bus Operator Recruitment and Retention Session Slides ISU Returning Citizens Presentation Slides

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Feedback collected during this session and in subsequent engagements informed the development of FTA’s National Transit Workforce Development Strategic Plan 2023 to 2028, which has since been released.

Speakers

• Mary Leary: Acting Associate Administrator for Research, Demonstration and Innovation – Federal Transit Administration

This handout was shared with participants in a feedback session held during TWC’s Making Connections 2022 transit workforce conference in December, 2022.

FTA Workforce Development National Plan Handout

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Session Summary:  This session explored how transit agencies can use structured mentoring programs and mentor training as an effective approach to deal with the challenges of recruiting, supporting, training, and retaining drivers and technicians. Current and former mentors and mentor program coordinators from labor and management discussed the fundamentals of mentoring, the mentoring process and its impact on employees and agencies, along with the varied ways mentoring can and should be an integral part of any training or apprenticeship program.

Moderator

• Stu Bass: Principal – Progress Worx; Founding Director – Keystone Development Partnership

Speakers

• Raul “Kiko” Diaz: Senior Assistant Business Manager – San Diego Metropolitan Transit System/IBEW Local 465
• Rich Hibbs: Co-Director – California Transit Works
• Dionna McCane: Mentorship and Apprenticeship Coordinator – IndyGo
• Ibrahim Ouattara: Workforce Development Manager – IndyGo
• Troy Thornton: Mentor/Bus Operator – Golden Gate Transit/Amalgamated Transit Union Local 1575

Mentoring Session Slides

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The American Transit Training and Apprenticeship Innovators Network (ATTAIN), run by the Transit Workforce Center (TWC), is a peer network created for transit agencies and labor unions to explore new apprenticeship programs or enhance existing programs for their frontline workforce.

ATTAIN Rail/Signals/Traction Power and Facilities/Elevator-Escalator Committees Meeting Presentation Slides

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Cape Cod Regional Transit Authority (CCRTA) in Massachusetts serves 15 towns within a 400 square miles area in an area where the population triples in the summer with seasonal residents. CCRTA runs seven year-round fixed route lines, several on-demand and hybrid on-demand services, and three summer shuttle services. In 2021, CCRTA served approximately 2.5 million people with 98 drivers.

Faced with driver shortages, CCRTA and Amalgamated Transit Union Local 1548 worked together and negotiated driver raises and $1,000 bonuses paid after 90-days. In addition, a six-step salary scale to reach the top pay grade was reduced to two steps. Drivers can now reach the top pay level within two years.

Barnstable County’s senior population is among the largest per capita in the country, and CCRTA has instituted hiring initiatives aimed toward the senior and retiree population. In connecting with this population, CCRTA has taken a variety of actions, including:

• Reaching out through Cape Cod Elder Services to communicate CCRTA’s interest in hiring seniors. CCRTA’s Human Services Transportation Manager sits on this organization’s board, facilitating ongoing contact.
• Targeting recruitment of retiring teachers, firefighters, police, and school bus drivers. Cape Cod RTA staff visited schools, fire houses, police stations, and municipal offices to share recruitment information.
• Visited each town on Cape Cod, talked with local retirement agency officials, and posted and mailed banners and notices.
• Overall increase in the agency’s traditional and social media presence generally, including advertising explicitly aimed at seniors, including on social media. Developed advertising, messaging, and imagery to make seniors and retirees feel welcome. To see samples of advertising, visit Cape Cod RTA Jobs on Facebook, the ad on their website’s front page,  and see the video, featuring older drivers, on the CCRTA career page.
• Emphasizing the short time it takes to reach the highest salary level, a compelling message for seniors and retirees, who often value salaries more than benefits, as well as the ability to reach the highest level within their time at the agency.
• Offering various employment options, including full-time and part-time, and seasonal. The agency has found that individual needs lead to varied choices; they estimate their senior employees have split 50-50 in what scheduling option they choose.
• Providing full CDL training, testing and additional agency-specific training for all employees without CDLs. The agency pays for all training.
• Offering options for non-CDL drivers, who operate smaller vans. The agency encourages the CDL route because it gives drivers more flexibility in shifts and allows them to work and get paid at a higher rate.
• Currently exploring working with the Barnstable County Retirement Commission to arrange for a notice about CCRTA employment options to be part of the Commission’s information packet when an employee puts in for retirement.

CCRTA values its older workforce and their commitment to the job; through its efforts, it has been able to hire a dozen seniors and retirees as drivers. The agency notes that with this population, it is reasonable to expect excellent attendance, while also allowing for the potential of more short-term disability and time for medical appointments. COVID-19 saw CCRTA lose about half of its senior workforce, given seniors’ sensitivity to exposure. However, CCRTA is renewing its recruitment efforts in this area through the various methods noted.

For more information, contact:

Penny Grossman, H.R. Manager – Pgrossman@capecodrta.org – 508-385-1430, ext. 106

CCRTA Website CCRTA Career Page

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Basic descriptions of some current state and local programs can be found at the links below.

Chicago Second Chance Program Idaho Second Chance Program Indiana Second Chance Program Iowa and Oregon Second Chance Program

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IndyGo’s career page helps site visitors to understand what it’s like to work at the agency and how to apply.  The page also highlights key job benefits and emphasizes the opportunity to serve the community. Overall, the employment section of IndyGo’s website demonstrates a number of key communication elements that support effective outreach to potential applicants.  These elements include:

• An easily accessible and identifiable section on the website.  “Employment” has its own clickable category, not a subcategory that may be harder to locate.
• Clear statements about IndyGo’s mission, emphasizing community service, connection, and working together to make a difference in people’s lives.  These messages attract a range of potential target audiences, and they make clear the difference between a public service career, as opposed to other careers applicants may be considering.
• A detailed list of benefits, with additional specific benefits for drivers noted.  Among those benefits, the list includes unique aspects of the driver position that distinguishes it from other potentially competing careers (e.g., long-haul trucking), noting benefits such as “all local work.”
• Highlighted aspects of the driver position that emphasize the connection with and support provided to riders.
• A thoughtful list of questions for potential applicants to consider about themselves and the type of work they might want before they decide to move ahead with the application.
• Detailed information on how and where to apply, basics of how to prepare for and what to bring to an interview, and important specifics about the steps of the hiring process and initial orientation and training programs.
• IndyGo’s Why I Drive segment on their website includes a video featured in the National Frontline Workforce Recruitment Campaign Toolkit video library elsewhere on this website.  That link on IndyGo’s website also features brief worker profiles, another summary of benefits, and a note on IndyGo’s Second Chance Initiative.
• IndyGo’s website includes a prominent option to translate the site into Spanish.

IndyGo's Employment Opportunities Page

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This resource also includes a link to a webinar hosted in July, 2022 presenting information from the report and slides from the webinar.

Bus Operators in Crisis Webinar Slides Webinar: Operators in Crisis: How Did We Get Here? Bus Operators in Crisis Report

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This report provides an overview of the Mineta Summer Transportation Institute, one of the National Summer Transportation Institute (NSTI) Programs, which recruits high-school students from diverse ethnic backgrounds, exposes them to a variety of academic and practical experiences in the transportation field in the Bay Area, and provides participating students with a variety of science, technology, and employment skills. The report shares program history, demographics, activities, etc.

High School Students on Track for Transportation Careers

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The case studies were developed through on-site visits to the program locations; interviews with program staff, partners, and current and former participants; and a review of program materials and data. They provide information and insights related to partnership development, program design, and outcomes that outline how pre-apprenticeship and apprenticeship programs can help women access family-sustaining jobs and quality career pathways. The guide identifies common strategies across the four programs to help others learn how to create programs that successfully open pathways to in-demand jobs for women through apprenticeships.

Advancing Opportunities for Women through Apprenticeship

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The International Transportation Learning Center (ITLC) organizes multiple national training consortia to develop standards-based national training courseware for frontline occupations in public transportation organizations.

The Transit Elevator-Escalator Training Consortium (the Consortium) was the first in an ongoing series of industry-wide collaborative programs to develop integrated systems of training for key frontline occupations in public transportation. Building on national training standards developed by industry Subject Matter Experts (SMEs) from 2006 to 2010 and then adopted by the American Public Transportation Association (APTA), the Consortium developed a full set of standardized national courseware to support training and apprenticeship programs for transit elevator/escalator (El-Es) technicians. The curriculum and courseware development team was composed of subject matter experts (SMEs) from five member agencies and unions from across the country. Membership of the Consortium consists of transit systems that maintain their vertical transportation equipment in-house, rather than relying on outside contractors. Equipment manufacturers contributed access to their technical drawings and manuals to enrich the courseware.

The list of courseware as of Summer 2020 is contained in the attached catalog.

Elevator / Escalator Consortium Course Catalog

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Description: ARISE is an ARC initiative that aims to drive large-scale, regional economic transformation through multistate, collaborative projects across Appalachia.

With the additional funding provided by the Bipartisan Infrastructure Law, also known as the Infrastructure Investment and Jobs Act of 2021, ARC launched ARISE to strengthen Appalachian business and industry, and to grow and support the development of new opportunities across multiple states.

Posted January 20, 2023 to TWC Resource Center. Please refer to the link below for the most up to date information from the funder.

Information page on arc.gov

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Drawn from the TWC Blog and Pulse Newsletter, these Transit Career Stories showcase workers’ journeys and career pathways to help increase awareness of transit careers. Learn from these professionals and community leaders through their own telling of what they do, how they got there, and what makes their work exciting and rewarding.

From Bus Driver to Finance Manager - Jerry Garcia's Drive to Succeed Elevating Insights – ATU Local 689 Executive Board Member and Former WMATA Elevator/Escalator Journeyworker Leah Anderson OT Orozco – Showcasing the Role of People With Disabilities in Transit Rich Diaz – Embracing the Power of Mentorship Dionna McCane – Mentoring With Heart Gwendolen Gibson – A Rail Mechanic Leading the Way Unbreakable Bond – An Apprentice Mechanic With the Drive to Succeed