Understanding Absenteeism in Public Transport Operations

Absenteeism has been a persistent problem that can directly impact an organization’s ability to meet the demands of providing service. Factors such as operator job satisfaction, the attractiveness of the profession to current and future workers, and the evolving attitudes towards work all contribute to absenteeism playing a role in workforce availability. Several APTA members participated in a global study on operator absenteeism. The result is a report which aims to describe the causes and impact of absenteeism, while identifying action plans that organizations can use to address the issue. This report was developed by the International Association of Public Transport (UITP).