National RTAP Resource Catalogue

Check out some trainings that may be most useful for transit frontline workers: 

• Safety
  • Active Shooter Preparedness Training for Rural Transit Systems
  • COVID-19 Safety Guidelines for Frontline Transit Employees
  • Emergency Procedures for Rural Transit Drivers
  • Problem Passengers: Managing Difficult Passengers & Situations
  • START (Safety Training & Rural Transit) Training
  • Substance Abuse Awareness Training for Employees
  • Transit and Human Trafficking
• Drivers/Dispatchers
  • 2 the Point Training (available in Spanish)
  • ADA Driver Training
  • Customer Service Excellence
  • Customer Service for Rural and Tribal Transit Providers
  • Dispatching and Scheduling Training for Rural Transit Systems
  • Essential Skills for Trainers
  • Essential Spanish for Rural Transit
• HR
  • HR Training Shorts on Employee Recognition, Interview Questions, Onboarding, and Performance Appraisals

Check out some technical briefs and toolkits relevant to the frontline transit workforce: 

• Safety
  • Coronavirus Disease 2019 (COVID-19): Information and Resources for Transit
  • Healthy Habits: Reducing Stress and Fatigue and Increasing your Energy
  • Incident and Injury Report Form
  • Responding to Transit Incidents
  • Seasonal Flu: Information and Resources
  • Substance Abuse Awareness Training, Testing, and Compliance
  • Threat and Vulnerability Toolkit
• Trainers
  • Bus Roadeo Toolkit
  • Training Adult Learners: How to Reach and Engage Your Audience
• Drivers/Dispatchers
  • Customer Service in Rural Transit: How to Identify and Meet Customer Needs
  • Emergency Response Checklist: After Normal Operating Hours & Emergency Response Checklist: During Normal Operating Hours
  • Entry-Level Driver Training Requirements
  • Essential Spanish for Rural Transit
  • Mobile Driver Training Simulators
• HR
  • Applying Good Business Practices: Hiring, Training and Evaluating Employees

Offerings as of January 2025