Case Study: Bilingual Transit Workforce Initiatives

The United States is a multilingual country. According to 2019-2023 5-year American Community Survey estimates, 22% of people in the U.S. spoke a language other than English at home, including 13.4% who spoke Spanish at home. In light of many transit agencies’ needs to serve linguistically diverse riders and recruit and retain workers, locations around the country have begun to offer English language pathways and to adapt recruitment and training initiatives to support bilingual workers. This TWC case study explores several such initiatives.