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twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
CLEAR
National Transit Frontline Worker Recruitment Campaign
Across the United States, whether large, small, urban, rural, or tribal, transit agencies are facing the challenge of recruiting and retaining drivers, mechanics, and technicians who can operate and maintain the buses of our public transit systems. To help support local transit efforts, TWC is developing the #ConnectingMyCommunity national frontline worker recruitment campaign, coordinated with the Federal Transit Administration (FTA) and industry, labor, and community partners from around the country.
Transit Workforce Center
July 2022
TOPICS: Apprenticeship, Career Pathways, Diversity, Equity, Inclusion, and Access, Hiring and Recruitment, Labor-Management Partnerships, Retention, Safety and Health, Trainer and Mentor Development, Training, Zero Emission Buses
Strategic Workforce Planning in Transit: Fundamentals of Mentoring
This is the third in the Transit Workforce Center’s webinar series on strategic workforce development planning in transit. Labor and management leaders from across the country discussed the impact of mentorship programs in their agencies.
Transit Workforce Center
June 2022
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This is the third in the Transit Workforce Center’s webinar series on strategic workforce development planning in transit. Labor and management leaders from across the country discussed the impact of mentorship programs in their agencies.
Mentor programs provide a powerful and effective tool for workforce development and retention. For maintenance occupations, mentors deliver hands-on training support, putting skills in diverse workplace contexts beyond the classroom. For bus operators, mentors provide guidance that addresses real world situations, building and expanding on basic training and creating ongoing support for each new operator. In every transit agency across all occupations, seasoned employees have stores of knowledge waiting to be shared. Without mentorship, this knowledge can be lost when workers retire or move on. A well-structured mentorship program, designed in partnership with the workers, ensure this expertise is passed on. Strong mentorship programs also provide mentors with leadership opportunities and mentees with the skills and confidence they need to succeed, increasing expertise and morale throughout the organization.
Linked below are a video recording of the webinar, the associated slides, and a webpage where all past TWC webinars are available.
Strategic Workforce Planning in Transit: Fundamentals of Mentoring Presentation Slides
All TWC Webinars
Bus Operator Recruitment and Retention: Confronting Obstacles and Creating Opportunity
This multimedia case study details a high-road training partnership jointly operated by Golden Gate Transit and Amalgamated Transit Union Local 1575.
Transit Workforce Center; Golden Gate Transit; Amalgamated Transit Union Local 1575
June 2022
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Golden Gate Transit (GGT) serves four counties in San Francisco’s North Bay. GGT suspended approximately 90% of its commute service during COVID. As of Spring 2022, the agency was operating at roughly 50% of pre -COVID service levels, but needed to hire and retain large numbers of bus operators as ridership demand returned. To achieve this goal, a GGT and ATU labor-management partnership created a high-road training partnership that worked with local colleges and California Transit Works to establish bus operator mentorship, pre-apprenticeship and apprenticeship programs. To guide its initiatives and actions, the partnership also examined data and asked underlying questions about the root causes of their employment challenges, resulting in reevaluating and adjusting some of its pathways to employment and hiring guidelines.
This resource contains presentation slides and video of a Golden Gate Transit/ATU presentation. The entire June 7, 2022 TWC webinar, Recruiting and Developing Today’s Transit Workforce, can be found here. It includes a question and answer session, beginning at 51:53, that covers more detail on this and other recruitment initiatives discussed in the webinar.
Strategic Workforce Planning in Transit: Recruiting and Developing Today’s Transit Workforce
This is the second in the Transit Workforce Center’s webinar series on strategic workforce development planning in transit. It focuses on how transit agencies and partner organizations are working to meet the significant recruitment challenges across the country and how to best turn these challenges into opportunities to reach, attract, and retain a diverse workforce.
Transit Workforce Center
June 2022
TOPICS: Apprenticeship, Hiring and Recruitment, Labor-Management Partnerships, Mentorship, Retention, Workforce Shortage
Linked below are a video recording of the webinar, the associated slides, and a webpage where all past TWC webinars are available.
Strategic Workforce Planning in Transit: Developing, Supporting, and Strengthening Your Incumbent Workforce
This webinar, presented on April 27, 2022, explores important considerations and best practices for creating strong strategic workforce development plans.
FTA Administrator Nuria Fernandez provided opening remarks, followed by insightful workforce development guidance and case examples from leading, experienced, and insightful presentations from IndyGo (Indianapolis IN), ATU International and Local 558, SporTran (Shreveport LA), TWU Local 100- NYCTA Training and Upgrading Fund (NYC), SEPTA (Philadelphia PA), and ProgressWorx.
It is the first in a series of TWC webinars on Strategic Workforce Planning.
Transit Workforce Center
April 2022
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A Guide to Starting or Joining a Registered Apprenticeship Program
This publication provides an overview of registered apprenticeship, the benefits of registered apprenticeships to the employer, and the basic steps to get started.
Intelligent Partnerships
April 2022
TOPICS: Apprenticeship, Career Pathways, Diversity, Equity, Inclusion, and Access, Policy and Planning, Training
Transit Workforce Center
The Transit Workforce Center (TWC) is the Federal Transit Administration’s first ever national technical assistance center for transit workforce development. Its mission is to help urban, suburban, tribal, and rural public transportation entities recruit, hire, train, and retain the diverse workforce needed now and in the future.
This fact sheet summarizes the TWC’s mission, initiatives, and services.
Transit Workforce Center
March 2022
TOPICS: Apprenticeship, Mentorship, Policy and Planning, Training
ATTAIN One-page Handout
The American Transit Training and Apprenticeship Innovators Network (ATTAIN) provides public transit agencies and their frontline workers opportunities to engage in peer exchanges about transit apprenticeships,
including their creation, structure, operation, and benefits. ATTAIN coordinates various forums that allow transit agencies with existing apprenticeship programs to share experiences in developing, strengthening, and expanding their programs. It also offers peer support and expertise to transit agencies interested in exploring the creation of new apprenticeship programs.
Check out the one-pager for quick info about ATTAIN!
Transit Workforce Center
September 2021
TOPICS: Apprenticeship, Career Pathways, Hiring and Recruitment, Policy and Planning, Trainer and Mentor Development