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twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
CLEAR
ATTAIN Bus Operator Apprenticeship Meeting
This recorded meeting of the ATTAIN Bus Operator Committee serves as a resource for transit industry stakeholders and includes presentations on apprenticeship and case studies of successful programs across the country.
Transit Workforce Center
May 2023
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The American Transit Training and Apprenticeship Innovators Network (ATTAIN), run by the Transit Workforce Center (TWC), is a peer network created for transit agencies and labor unions to explore new apprenticeship programs or enhance existing programs for their frontline workforce.
Apprenticeship Start-up Summary
These summaries outline the steps to tailor an effective Registered Apprenticeship (RA) program. These steps can be completed in order or, in some cases, concurrently. Apprenticeship programs are customizable to meet the employers’ skill requirements.
ProgressWorx
April 2023
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If the workforce for the occupation to be registered as an apprenticeship is represented by a labor union, the employer and union would register the program as an Individual Joint program. If the workforce is not represented, the program would be registered as an Individual Non-Joint program by the employer.
Bus Operators—New Strategies for Maintaining the Workforce
This webinar discusses the ideas, best practices, and resources that will enable transit agencies to better plan, implement, and assess their operator workforce management programs as described in the Bus Operator Workforce Management: Practitioner’s Guide. Presenters discussed workforce needs assessment, recruitment, selection and on-boarding, training, mentoring, and retention and motivation.
Transit Cooperative Research Program
March 2023
TOPICS: Apprenticeship, Hiring and Recruitment, Mentorship, Policy and Planning, Retention, Workforce Shortage
Webinar agenda and presenters
- Bus operator training and retention – Xinge Wang, International Transportation Learning Center
- Lessons from Florida – Trish Collins, Pinellas Suncoast Transit Authority
- Lessons from the Midwest – George F. Fields, Greater Cleveland Regional Transit Authority
- Question and answer session moderated by Robert Puentes, Eno Center for Transportation
Apprenticeship Training Courses
This series of free online training courses will help transit providers and others plan for, create, and sustain registered apprenticeship programs. Several courses have already been released and others are forthcoming.
Jobs for the Future
March 2023
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Making Connections 2022 – Conference Overview and Videos
The Transit Workforce Center hosted Making Connections 2022: The National Transit Workforce Conference in Washington, D.C. on December 13-14, 2022. This conference brought together participants from urban, suburban, rural, and tribal public transportation and industry stakeholders in plenaries, workshops, networking, and ongoing dialogue. Discussions and sessions featured topics including recruitment and retention, training, mentoring and apprenticeships, new technologies, preparing today’s and tomorrow’s workforce, and advancing diversity, equity, inclusion, and access.
Transit Workforce Center
December 2022
TOPICS: Apprenticeship, Career Pathways, Diversity, Equity, Inclusion, and Access, Hiring and Recruitment, Labor-Management Partnerships, Making Connections Conference, Mentorship, Program Evaluation and ROI, Retention, Safety and Health, Trainer and Mentor Development, Training, Zero Emission Buses
Session materials from Making Connections 2022 are hosted on the TWC Resource Center. Please click here to view all related materials. A PDF copy of the conference schedule is linked below.
Opening Video:
Recap Video:
Making Connections 2022 – Out of the Box Strategies: Using Partnerships to Strengthen Recruitment, Retention and the Advancement of Diversity, Equity, Inclusion and Access
This session about DEIA advancement was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022.
Transit Workforce Center
December 2022
TOPICS: Apprenticeship, Career Pathways, Diversity, Equity, Inclusion, and Access, Labor-Management Partnerships, Making Connections Conference, Mentorship
Session Summary: This session featured cutting-edge partnership strategies that advance diversity, equity, inclusion, and access while strengthening recruitment and retention. Representatives from transit labor and management, education, and national and local transit supporters and stakeholders provided a range of perspectives, while discussing innovative programs and initiatives along with their positive outcomes.
Moderator
- Jess Guerra: Executive Director, Transportation Workforce Institute – Los Angeles Trade Technical College
Speakers
- Mona Babauta: Deputy General Manager – Golden Gate Transit
- Rich Diaz: Golden Gate Transit Mentor Coordinator – Amalgamated Transit Union Local 1575
- Meghna Khanna: Senior Director, Systemwide Team, Mobility Corridors – Los Angeles County Metropolitan Transportation Authority
- Judy Shanley: Director – National Center for Mobility Management; Assistant Vice-President, Education & Youth Transition Programs, Easter Seals Director – National Center for Mobility Management
- Tracy Spikes: Workforce Development Program Manager – Central Ohio Transit Authority
- John Tkach: Executive Director – Keystone Development Partnership
- Jarvis Williams: President – Transport Workers Union Local 208
Making Connections 2022 – Growing Your Own Through Apprenticeship: A Joint Approach to Building Skills
This session about apprenticeship was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022.
Transit Workforce Center
December 2022
TOPICS: Apprenticeship, Labor-Management Partnerships, Making Connections Conference, Mentorship, Trainer and Mentor Development, Training
Session Summary: Apprenticeship programs create a foundation for strong, effective workforce development programs. The ability to build and sustain these programs requires strong labor-management partnerships, or, in the case of nonunion agencies, ongoing involvement of, and management engagement with, the frontline workforce. In this session, panelists from a diverse group of transit agencies presented examples of challenges met and lessons learned as they designed and implemented their apprenticeship programs. Attendees heard how apprenticeship can support a variety of frontline transit occupations and the benefits that apprenticeship offers.
Moderator
- Jamaine “G” Gibson: Director of Apprenticeships and Workforce Development – Amalgamated Transit Union
Speakers
- Dexter Bishop: Elevator/Escalator Journeyman – Amalgamated Transit Union/Local 689
- Stephanie Deiger: Chief Human Resources Officer – Southeastern Pennsylvania Transportation Authority
- Brian Funk: Chief Operating Officer and Deputy General Manager – MetroTransit Minneapolis
- Michael Hanssen: Supervisor of Technical Skills Training – Washington Metropolitan Area Transit Authority
- Alec Johnson: Bus Operator Apprenticeship Coordinator – MetroTransit Minneapolis/Amalgamated Transit Union Local 1005
Making Connections 2022 – Mentoring: A Great Route to Frontline Workforce Development
This session about mentoring was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022.
Transit Workforce Center
December 2022
TOPICS: Apprenticeship, Career Pathways, Diversity, Equity, Inclusion, and Access, Making Connections Conference, Mentorship, Retention, Trainer and Mentor Development
Session Summary: This session explored how transit agencies can use structured mentoring programs and mentor training as an effective approach to deal with the challenges of recruiting, supporting, training, and retaining drivers and technicians. Current and former mentors and mentor program coordinators from labor and management discussed the fundamentals of mentoring, the mentoring process and its impact on employees and agencies, along with the varied ways mentoring can and should be an integral part of any training or apprenticeship program.
Moderator
- Stu Bass: Principal – Progress Worx; Founding Director – Keystone Development Partnership
Speakers
- Raul “Kiko” Diaz: Senior Assistant Business Manager – San Diego Metropolitan Transit System/IBEW Local 465
- Rich Hibbs: Co-Director – California Transit Works
- Dionna McCane: Mentorship and Apprenticeship Coordinator – IndyGo
- Ibrahim Ouattara: Workforce Development Manager – IndyGo
- Troy Thornton: Mentor/Bus Operator – Golden Gate Transit/Amalgamated Transit Union Local 1575