Resource Center

The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.

We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.

Content in external resources linked from the Resource Center is solely the responsibility of the resource authors and does not necessarily reflect the perspectives of or endorsement by the Transit Workforce Center.

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Streamlining Operator Hiring Practices — Example Hiring Process Flows

This page, part of TWC’s Streamlining Operator Hiring Practices initiative, shows four examples of possible process flows and steps involved in bus operator hiring practices and indicates when steps are conducted concurrently.

Transit Workforce Center

June 2026

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link Example Hiring Process Flows
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Streamlining Operator Hiring Practices — Cross-Cutting Strategies to Improve Transit Operator Hiring

This fact sheet, part of TWC’s Streamlining Operator Hiring Practices initiative, presents cross-cutting strategies across four major categories: simplifying and shortening job applications, prompt follow-up to job candidates, aligning hiring and training schedules, and differentiating training for CDL holders and non-CDL holders.

Transit Workforce Center

June 2026

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link Cross-Cutting Strategies
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Streamlining Operator Hiring Practices — Findings From Surveys and Interviews

This research brief provides a summary of the research activities and main findings of TWC’s Streamlining Operator Hiring Practices initiative. It describes the methods used in the project as well as common practices, average timelines, and main challenges faced by transit agencies hoping to shorten hiring processes.

Transit Workforce Center

June 2026

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link Findings From Surveys and Interviews
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ATTAIN Bus Operator Mentorship and Apprenticeship May Webinar

Panelists from Star Transit (TX), WeGo and ATU Local 1235 (TN), and NJ TRANSIT and ATU Local 819 each described their recent success in starting a bus operator mentorship program. These agencies offered unique perspectives and insights due to the relative size of their workforce and the different scales at which they operate. This webinar showed examples of programs with both represented and non-represented workers. TWC team members facilitated a panel discussion and an audience Q&A.

Transit Workforce Center

May 2026

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link Webinar Slides
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ATTAIN Bus Maintenance Apprenticeship Webinar – March 26, 2026

This webinar features panelists from Miami-Dade Transit/Transport Workers Union (TWU) Local 291 and High Valley Transit (UT), who share their recent success in launching bus maintenance apprenticeship programs. You’ll also hear from the State Director of the U.S. Department of Labor’s Utah Office of Apprenticeship, offering insights into how local offices support the apprenticeship registration process.

Transit Workforce Center

March 2026

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link Webinar Slides
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Streamlining Operator Hiring Practices — Key Takeaways from TWC’s Review of Existing Research

TWC is launching a new research effort aimed at documenting current transit agency hiring processes for operators and producing new resources to support agencies’ operator hiring efforts. The first part of the initiative is this introductory brief which reviews prior research on operator hiring practices in the transit industry, including best practices and lessons from other industries.

Transit Workforce Center

November 2025

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link Full brief
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Scheduling Practices Toolkit

This toolkit, developed from discussions with transit agencies and insights from a working group of stakeholders, aims to guide agencies through an assessment of their scheduling practices and basic steps in developing strategies to enhance workforce scheduling processes and improve employee retention. It organizes the lessons learned from a working group of stakeholders guided by the objective of addressing how to truly improve the quality of life for operators through innovative ways of designing schedules while focusing on the service that needs to be delivered.

American Public Transportation Association; Foursquare

May 2025

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link Read the full toolkit
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Steering Success: AC Transit’s Holistic Strategy for Bus Operator Shortage

A 2022 American Public Transportation Association survey of 117 transit agencies of all sizes, 71% reported that they have either had to cut service or delay service increases because of worker shortfalls. While the transportation industry as a whole grapples with recruitment and retention techniques, some transit agencies have already found measurable success. This perspective examines the causes for the bus operator shortage—including as an example of the wider industry issues—as well as potential solutions, including a comprehensive approach by Oakland-based agency AC Transit, which improved retention of new bus operators by 20 percent.

Mineta Transportation Institute

July 2024

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link Full case study
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