Resource Center

Session materials from Making Connections 2022 are hosted on the TWC Resource Center. Please click here to view all related materials. A PDF copy of the conference schedule is linked below.

Opening Video: 

Recap Video: 

Making Connections Conference Schedule

Session Summary: A headline issue confronting all transit systems today – how to attract and retain bus operators in a tight labor market. This lively session began with presentations from the TCRP F-28 research team and TransitCenter on their recently published national research findings on recruiting, developing and retaining transit bus operators.  Labor and management industry practitioners from multiple locations then shared their recruitment approaches and strategies that have been most effective on the ground, and TWC staff summarized the National Transit Frontline Worker Recruitment Campaign.

Moderator

• Rob Puentes: President and CEO – The Eno Center for Transportation

Speakers

• Julia Castillo: Executive Director – Heart of Iowa Regional Transit Agency
• James Duff: Assistant Vice President, Human Resources – Dallas Area Rapid Transit
• Jeff Hazen: Executive Director – Sunset Empire Transportation District
• Steve Jovel: Transportation Superintendent – Santa Clara Valley Transportation Authority
• Robin Phillips: Executive Director – National Rural Transit Assistance Program
• Harpreet Singh: JWI Director – Amalgamated Transit Union Local 265
• David Stephen: Senior Communications Specialist – International Transportation Learning Center/Transit Workforce Center
• Chris Van Eyken: Program Manager – TransitCenter

Driving Bus Operator Recruitment and Retention Session Slides ISU Returning Citizens Presentation Slides

This blog post considers steps taken by transit agencies in New York City and San Diego in order to bolster and maintain their frontline workforces in the aftermath of the pandemic and years of labor shortages in the transit industry. The post describes actions like increasing wages, easing CDL requirements, and increasing recruitment efforts.

How to Maintain a Frontline Workforce in 2022

Public transit providers across North America face a shortage of operators and mechanics during a period of economic instability and reshuffling exacerbated by the COVID-19 pandemic. However, agencies’ ability to respond to the worker shortage has been hampered by inadequate information about its causes and effects. The Transit Workforce Shortage Study builds a framework for APTA, its members, and its partner organizations to better understand the workforce shortage’s causes and provides best practices for recruiting, hiring, and retaining transit operations workers. The study is comprised of two phases. This document, the Interim Findings Report, synthesizes the findings from Phase 1, which included a survey of transit agencies and background research into the macro causes of the shortage.

This report was followed by a full synthesis report and toolkit.

Transit Workforce Shortage: Root Causes, Potential Solutions, and the Road Ahead

The American Transit Training and Apprenticeship Innovators Network (ATTAIN), run by the Transit Workforce Center (TWC), is a peer network created for transit agencies and labor unions to explore new apprenticeship programs or enhance existing programs for their frontline workforce.

ATTAIN Rail/Signals/Traction Power and Facilities/Elevator-Escalator slides

Cape Cod Regional Transit Authority (CCRTA) in Massachusetts serves 15 towns within a 400 square miles area in an area where the population triples in the summer with seasonal residents. CCRTA runs seven year-round fixed route lines, several on-demand and hybrid on-demand services, and three summer shuttle services. In 2021, CCRTA served approximately 2.5 million people with 98 drivers.

Faced with driver shortages, CCRTA and Amalgamated Transit Union Local 1548 worked together and negotiated driver raises and $1,000 bonuses paid after 90-days. In addition, a six-step salary scale to reach the top pay grade was reduced to two steps. Drivers can now reach the top pay level within two years.

Barnstable County’s older adult population is among the largest per capita in the country, and CCRTA has instituted hiring initiatives aimed toward the older worker and retiree population. In connecting with this population, CCRTA has taken a variety of actions, including:

• Reaching out through Cape Cod Elder Services to communicate CCRTA’s interest in hiring older workers. CCRTA’s Human Services Transportation Manager sits on this organization’s board, facilitating ongoing contact.
• Targeting recruitment of retiring teachers, firefighters, police, and school bus drivers. Cape Cod RTA staff visited schools, fire houses, police stations, and municipal offices to share recruitment information.
• Visited each town on Cape Cod, talked with local retirement agency officials, and posted and mailed banners and notices.
• Overall increase in the agency’s traditional and social media presence generally, including advertising explicitly aimed at older adults, including on social media. Developed advertising, messaging, and imagery to make older workers and retirees feel welcome. To see samples of advertising, visit Cape Cod RTA Jobs on Facebook, the ad on their website’s front page,  and see the video, featuring older drivers, on the CCRTA career page.
• Emphasizing the short time it takes to reach the highest salary level, a compelling message for older people and retirees, who often value salaries more than benefits, as well as the ability to reach the highest level within their time at the agency.
• Offering various employment options, including full-time and part-time, and seasonal. The agency has found that individual needs lead to varied choices; they estimate their older employees have split 50-50 in what scheduling option they choose.
• Providing full CDL training, testing and additional agency-specific training for all employees without CDLs. The agency pays for all training.
• Offering options for non-CDL drivers, who operate smaller vans. The agency encourages the CDL route because it gives drivers more flexibility in shifts and allows them to work and get paid at a higher rate.
• Currently exploring working with the Barnstable County Retirement Commission to arrange for a notice about CCRTA employment options to be part of the Commission’s information packet when an employee puts in for retirement.

CCRTA values its older workforce and their commitment to the job; through its efforts, it has been able to hire a dozen older adults / retirees as drivers. The agency notes that with this population, it is reasonable to expect excellent attendance, while also allowing for the potential of more short-term disability and time for medical appointments. COVID-19 saw CCRTA lose about half of its older adult workforce, given that population’s sensitivity to exposure. However, CCRTA is renewing its recruitment efforts in this area through the various methods noted.

For more information, contact:

Penny Grossman, H.R. Manager – Pgrossman@capecodrta.org – 508-385-1430, ext. 106

CCRTA Website CCRTA Career Page