Resource Center

The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.

We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.

Content in external resources linked from the Resource Center is solely the responsibility of the resource authors and does not necessarily reflect the perspectives of or endorsement by the Transit Workforce Center.

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Skills Gap Analysis Tools

TWC created this Skills Gap Analysis (SGA) Template for transit locations to use to create their own skills gap analysis surveys. The template includes recommended language to use when distributing a survey; a recommended scale with levels and descriptions; a recommended question format; and example questions for electrical fundamentals. Skills gap analysis surveys should be conducted anonymously and confidentially.

This tool is provided as a resource. Users are responsible for conducting employee surveys and managing employee data in a safe and responsible manner. See Terms & Conditions for more information.

Transit Workforce Center

June 2026

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In addition to the downloadable Word document template linked below, TWC has created templates in Microsoft Forms and Google Forms that you can adapt to create your own skills gap analysis surveys. To use these templates:

  • Click either link below
  • Create a copy of the template to begin editing your own survey (click “Duplicate it” in Microsoft forms or “Use template” in Google forms). Your survey will now be available under “My forms” in Microsoft forms or in Google Forms/Google Drive.
  • Update the introductory language and survey questions to suit your needs. TWC asks that you retain the language crediting TWC, FTA’s technical assistance center for transit workforce development, with creating the template upon which the survey is based.
  • Update survey settings to ensure that it is accepting responses, can only be completed by the appropriate people within your transit agency, and protects the anonymity of respondents.
  • Refer to help files for further assistance:

Please contact TWC for technical assistance with the design and implementation of a skills gap analysis survey!

pdf SGA Template link Microsoft Forms Template link Google Forms Template
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Hiring Disabled Veterans

This page from the Employer Assistance and Resource Network on Disability (EARN) provides information and resources about hiring and recruiting veterans with disabilities. Veterans can offer organizations a source of qualified and committed job candidates who have many transferable skills from their time serving.

Employer Assistance and Resource Network on Disability

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link EARN page on hiring disabled veterans
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Essential Training Resources for Mobility Management Professionals

This document provides a collection of training resources for mobility management professionals, including e-learning modules, certifications, training videos, and information about state-specific training.

Association of Mobility Managers

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link Training resource collection
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Launching TC3: Foundational Skills for Today’s Transit Workforce

The Transit Core Competencies Curriculum (TC3) is a set of freely available course materials developed by transit organization subject matter experts from across the country. This webinar provides an overview of the full TC3 program, including its structure and key topic areas such as electrical, mechanical, computers, math, and industry awareness. It also explores how agencies can use the materials for onboarding, upskilling, and career pathway development.

Transit Workforce Center

June 2026

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Whether you’re looking to strengthen your curriculum, support new hires, or create more consistent skill development across your workforce, this webinar provides practical insights into how TC3 can support your agency.

link TC3 Landing Page link Webinar Slides
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Recruitment Messaging That Resonates

TWC partnered with a strategic communications agency to design and implement a sample strategic marketing and outreach program. This report, “Recruitment Messaging that Resonates – Insights into Attracting Frontline Transit Workers,” discusses the findings and recommendations.

Transit Workforce Center

May 2026

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link Full report
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ATTAIN Bus Operator Mentorship and Apprenticeship May Webinar

Panelists from Star Transit (TX), WeGo and ATU Local 1235 (TN), and NJ TRANSIT and ATU Local 819 each described their recent success in starting a bus operator mentorship program. These agencies offered unique perspectives and insights due to the relative size of their workforce and the different scales at which they operate. This webinar showed examples of programs with both represented and non-represented workers. TWC team members facilitated a panel discussion and an audience Q&A.

Transit Workforce Center

May 2026

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link Webinar Slides
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Building an Effective Transit Workforce

This report from the Urban Institute examines current conditions in the transit workforce and estimates how the workforce might change in the near future. The report compares transit jobs to those in similar industries in an effort to understand how agencies can make transit jobs more appealing. The report includes recommendations for transit agencies, including ways to show potential job candidates the benefits of a career in transit.

Urban Institute

April 2026

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link Full report
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Working Together for Safer Transit: The Role of Joint Labor-Management Safety Committees

Under the Public Transportation Agency Safety Plans (PTASP) regulation, U.S. transit agencies and their frontline unions have formed safety committees comprised of equal numbers of labor and management representatives. This TWC brief explores strategies for effective labor-management collaboration on safety and opportunities for frontline worker training and upskilling facilitated by the joint committee structure.

Transit Workforce Center

April 2026

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link Read full brief
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